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          CONTACT US

          CONTACT US

          We are here to help with orders, product advice, returns and warranty claims.

          EMAIL

          nafefteddd@outlook.com

          We respond to all enquiries within one business day, Monday to Friday.

          For the fastest response, please include your order number, and for any product
          issue, photographs of the item and its packaging.

          TELEPHONE

          +44 7808 352170

          Monday to Friday, 09:00-18:00 CET

          BEFORE YOU BUY

          If you are unsure which device suits your needs, contact us before ordering.
          Tell us what you intend to observe, the typical distance involved, and the
          conditions you will be using it in. We will give you an honest recommendation
          rather than pushing you toward the most expensive option.

          RETURNS

          Please contact us before sending anything back, so we can issue a return
          reference number. Returns sent without a reference number may be delayed in
          processing.

          Return address:
          ________________________
          ________________________

          Full details of your 14-day right of withdrawal are set out in our Return &
          Refund Policy.

          WARRANTY CLAIMS

          Contact us with your order number and a description of the fault. Photographs or
          a short video of the issue will usually speed things up considerably.

          All products carry the statutory legal guarantee of conformity — 3 years in
          Spain, 2 years in the Czech Republic, Slovakia and Hungary — in addition to any
          manufacturer warranty.

          COMPLAINTS

          If you are not satisfied with how we have handled a request, please tell us
          directly at nafefteddd@outlook.com. We acknowledge all complaints within 5
          business days and aim to resolve them without escalation.

          You also retain the right to contact the consumer protection authority or a
          certified alternative dispute resolution body in your country of residence.

          DATA PROTECTION

          To exercise any of your rights under the GDPR — access, correction, erasure,
          portability or objection — contact us at nafefteddd@outlook.com. We respond
          within one month.

          COMPANY DETAILS

          Registered company name:     ________________________
          Company registration number:  ________________________
          Registered address:           ________________________
          VAT number:                   ________________________

          POSTAL ADDRESS

          ________________________
          ________________________

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

          Comfortable & Stylish Shoes for Men and Women

          Comfortable & Stylish Shoes for Men and Women
          Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
          Comfortable & Stylish Shoes for Men and Women
          Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...

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