Politica de envios

SHIPPING POLICY

Last updated: 4 August 2026

1. WHERE WE SHIP

We ship to Spain, the Czech Republic, Slovakia and Hungary.

We do not ship to addresses outside these countries. Orders placed for delivery
elsewhere will be cancelled and refunded in full.

2. ORDER PROCESSING

Orders are processed within 2 business days of confirmation. Orders placed on
weekends or public holidays are processed on the next business day.

You will receive an order confirmation by email within a few minutes of placing
your order. If it does not arrive, please check your spam folder before
contacting us.

3. DELIVERY TIMES AND COSTS

  Spain             4-7 business days      EUR 5.99
  Czech Republic    4-8 business days      EUR 5.99
  Slovakia          4-8 business days      EUR 5.99
  Hungary           4-8 business days      EUR 5.99

Free standard shipping on all orders over EUR 150.

Delivery times are estimates and begin from the date of dispatch, not from the
date the order is placed.

Under EU law, if we fail to deliver within 30 days of your order, you may set an
additional reasonable period for delivery. If we still fail to deliver within
that period, you are entitled to terminate the contract and receive a full
refund without undue delay.

4. CASH ON DELIVERY

Where cash on delivery is available, you pay the courier in cash at the moment
of delivery.

  - A handling fee of EUR 2.50 applies. This is shown at checkout before you
    confirm your order.
  - We never require a deposit or any advance payment for cash on delivery
    orders.
  - Please have the exact amount ready, as couriers may not be able to provide
    change.
  - If you refuse delivery, the order is cancelled and no charge applies.

5. VAT, CUSTOMS AND DUTIES

All prices shown include VAT at the rate applicable to the destination country.

No additional customs duties, import charges or handling fees will be payable by
you on delivery.

6. TRACKING

A tracking number is sent to you by email once your order has been dispatched.

If you have not received tracking information within 3 business days of your
order confirmation, please contact us at nafefteddd@outlook.com.

7. DELIVERY ATTEMPTS

If you are not available at the time of delivery, the carrier will leave a
notice and will either attempt redelivery or hold your parcel at a local
collection point. Details will be provided in the carrier's notification.

Parcels held at a collection point are typically returned to us if not collected
within the period stated by the carrier. If this happens, please contact us at
nafefteddd@outlook.com to arrange redelivery.

8. DAMAGED OR MISSING SHIPMENTS

Risk of loss and damage passes to you upon delivery.

If your parcel arrives visibly damaged, please photograph the packaging and its
contents before removing or discarding anything, and contact us at
nafefteddd@outlook.com within 48 hours of delivery.

If tracking shows no movement for 7 consecutive business days, please contact us
and we will open an investigation with the carrier.

9. INCORRECT ADDRESSES

Please check your delivery address carefully before confirming your order. We
are not able to redirect parcels once they have been dispatched.

If a parcel is returned to us because of an incorrect or incomplete address
provided at checkout, we will contact you to arrange redelivery. Additional
shipping costs may apply.

10. CONTACT

For any questions about shipping or the status of your order:

Email: nafefteddd@outlook.com
Phone: +44 7808 352170
Hours: Monday to Friday, 09:00-18:00 CET

We respond to all enquiries within one business day.